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Table of Contents
Any party to an order issued by the Landlord and Tenant Board (LTB) may file a request to review an order. As well, any other person directly affected by the outcome of a particular order may file a request to review the order.
The LTB will only consider a request to review a final Order, or an Interim Order which affects the rights of a party in a final way.
A request to review an order or decision must be made to the LTB no later than 30 days after the date the order was issued.
If the request is made after the 30-day deadline, the person making the request must also make a request to extend time. The Request to Extend or Shorten Time is available from the LTB website at tribunalsontario.ca/ltb.
Before filing a Request to Review an Order, you should review the LTB’s Interpretation Guideline #8, Review of an Order, and Rule of Practice #26, Review of Orders to assist you in completing your request. This Guideline and Rule of Practice are available from the LTB website at tribunalsontario.ca/ltb.
A Request to Review an Order can be made by a party affected by an order if:
The Request to Review an Order is not an opportunity for a party to have their matter heard a second time if they are not satisfied with the LTB’s decision.
The following are some examples of what may be considered a serious error:
The following are some examples of when it may be found that a party was not reasonably able to participate in a proceeding:
Read these instructions before completing the application form. You are responsible for ensuring that your application is correct and complete. Follow the instructions carefully when you complete the application form.
The information you fill in on the form will be read electronically; therefore, it is important to follow the instructions below:
Shade the appropriate circle to indicate whether you are a landlord, tenant, co-op, co-op member or other party.
Fill in your name and address. If the requester is a company, fill in the name of the company under “First Name”. Include both daytime and evening telephone numbers and a fax number and e-mail address, if you have them.
Fill in the complete address of the rental unit, building or residential complex, including the unit number (or apartment or suite number) and the postal code.
If the street name includes a direction that will not fit in the five spaces provided (such as Northeast) use the following abbreviations: NE for Northeast, NW for Northwest, SE for Southeast, SW for Southwest.
Example:
If the address is: #208 at 1120 Mayfield Road North, London, N6J 2M1, this is how you should complete Part 1 of the application:
Shade the appropriate circle to indicate if the other party to the request is the landlord, tenant, co-op, co-op member or other party.
Fill in the other party’s name and address. If the other party is a company, fill in the name of the company under “First Name”. Include both daytime and evening telephone numbers and a fax number and e-mail address, if you have them.
If there is more than one other party, provide the names, addresses and telephone numbers of the additional other parties on the Schedule of Parties form which is available from the LTB's website at tribunalsontario.ca/ltb.
Shade the appropriate box or boxes to indicate whether you believe the LTB made a serious error, and/or you were not reasonably able to participate in the proceeding.
In the space provided, describe in detail the serious error you believe is contained in the order or explain why you were not reasonably able to participate in the proceeding. As well, indicate how you think the order should be changed if your request for review is successful.
Important: A party may only file one request to review an order so it is important to include all your reasons. If you do not convince the LTB that there may be a serious error in the order, or that you were not reasonably able to participate in the proceeding, your Request to Review an Order may be dismissed without further consideration.
On the form, shade the appropriate circle to indicate if you are asking the LTB to stay (put on hold) the order you want reviewed, or lift (remove) a stay.
If you are the requester, shade the circle marked “Requester”. Then, sign the review request and fill in the date.
If you are the representative shade the circle marked “Representative”. Then, sign the review request and fill in the date.
The LTB wants to ensure that everyone who uses its services can ask for and receive accommodation and/or French Language services in order to be able to participate in its proceedings on an equal basis.
Shade the appropriate box or boxes on the form to indicate whether you need accommodation under the Ontario Human Rights Code, French-language services or both. The LTB will not include a copy of this form when we give the other parties a copy of the application form. However, the information will be included in your application file. The file may be viewed by other parties to the application.
If you require accommodation under the Human Rights Code, explain what services you need in the space provided.
Complete this form to provide the LTB with the information required to process your application. Your application will not be accepted if you do not pay the application fee at the time you file the application. If you owe money to the LTB as a result of failing to pay a fee or any fine or costs set out in an order, your application may be refused or discontinued.
You may request a fee waiver if you meet the financial eligibility requirements set out by the LTB. You will need to complete the Fee Waiver Form which is available from the LTB website at tribunalsontario.ca/ltb. For more information about fee waivers and the eligibility criteria, go to the fee waiver rules and practice direction on the Rules of Practice page of the LTB website.
Shade the appropriate box to show whether you are paying by online payment, money order, certified cheque, Visa or MasterCard. You can pay online using a debit or credit card. If you pay online, email your receipt and application to LTBpayments@ontario.ca.
If you are filing my mail or courier, you can pay by credit card by completing the Credit Card Payment Form and submitting it with your application. You cannot pay by cash or with debit card if you are filing your application by mail or courier.
To file this request, you must include the following:
Your request to review an order will be refused if you do not pay the application fee.
You can file your application in one of the following ways:
You can pay online using a debit or credit card. If you pay online, email your receipt and application to LTBpayments@ontario.ca.
Mail or courier your Request to Review application to the nearest LTB office.
To find a list of LTB office locations visit the LTB website at tribunalsontario.ca/ltb. You can also call the LTB at 416-645-8080 or 1-888-332-3234 (toll-free).
If you mail or courier your application, you can pay the application fee by certified cheque, money order, Visa or MasterCard. Certified cheques and money orders must be made payable to the Minister of Finance. If you are filing by mail or courier and paying by Visa or Mastercard, you must complete the Credit Card Payment Form and submit it with your application.
Effective December 31, 2021, the LTB has decommissioned its fax machines assigned to regional offices. This means that except for a limited number of circumstances, the LTB no longer accepts documents, including applications, by fax.
If you must use fax to file applications or submit documents urgently because you don't have access to a computer and/or internet or can't visit a local Service Ontario office, applicants can fax applications and documents that don't have a fee associated, or where they are eligible for a fee waiver, to 1-833-610-2242 or (416) 326-6455.
Due to Payment Card Industry (PCI) security compliance requirements, the LTB cannot accept credit card payment via fax. Applications with credit card information will be automatically deleted and not processed. Please contact the LTB at 1-888-332-3234 for information on how to submit payment information.
You can visit the LTB website at: tribunalsontario.ca/ltb
You can call the LTB at 416-645-8080 from within the Toronto calling area, or toll-free at 1-888-332-3234 from outside Toronto, and speak to one of our Customer Service Officers.
Customer Service Officers are available Monday to Friday, except holidays, from 8:30 a.m. to 5:00 p.m. They can provide you with information about the Residential Tenancies Act and the LTB's processes; they cannot provide you with legal advice. You can also access our automated information menu at the same numbers listed above 24 hours a day, 7 days a week.